What time can I check into the room? Can I check in earlier (early check-in)?
Check-in time is from 2:00 p.m. Early check-in is possible, always subject to availability and may incur an additional cost.
What time do I have to leave the room? Is it possible to check out later (late check-out)?
Check-out time, on the day your stay ends, is at 12:00 p.m. Late check-out is possible, always subject to availability and may incur an additional cost.
Which rooms have views?
All our apartments offer ocean views, and some of them have views of both the sea and Amadores Bay.
Does Serenity Amadores accept pets?
We do not accept pets.
Do the rooms include all necessary amenities such as shower gel, shampoo, etc.?
In our rooms, you will find all the necessary facilities to enjoy a unique experience. Among our amenities, you will find shower gel, shampoo, conditioner, and moisturizing body lotion.
We are traveling as a family. Do you offer family rooms?
In our complex, we offer connecting rooms and a villa that can accommodate up to 4 people. Please contact us via email (information@serenityamadores.com) or by phone (+34 682 32 93 85).
Which rooms are adapted for guests with reduced mobility?
We have one adapted apartment in the standard category, as well as a parking space reserved for guests with reduced mobility. Please contact us in advance, either by email or phone, to arrange this type of reservation.
If I have a baby, do I need to bring my own crib?
We provide a crib and high chair upon request at no extra cost.
Do the apartments have their own parking?
Our facilities include private parking, both inside and outside the hotel, with enough parking spaces for all our guests.
What time is breakfast served?
We do not have a restaurant, but we do have a minimarket where you can find everything you need to prepare breakfast in your apartment, including fresh daily bread, as well as a takeaway food service.
Does the reception offer luggage storage service?
Yes, we offer luggage storage service at no extra cost. Please contact us by email or phone for more details.
Is there a laundry service in the complex?
The complex has a laundry area where our guests can use a washing machine and dryer for a fee.
What is the easiest way to reach the hotel by public transport?
To reach our complex from either the airport or Las Palmas, we recommend taking bus number 91 (Las Palmas – Mogán) and getting off at the “Playa Amadores” stop. From there, you can take a taxi that will bring you to our hotel in about 3 minutes.
Does Serenity Amadores offer hotel-airport transportation/transfer?
We offer the possibility to book a taxi for the journey between the complex and the airport, or vice versa. The cost will depend on the requested time and the number of passengers. Please contact us by email or phone for more information.
How can you request the deletion of your personal data?
To request the deletion of your personal data, please contact us at our email address: information@serenityamadores.com. Be sure to include your full name, reservation number, dates of stay, and a clear request for the deletion of your personal data. Our team will get in touch with you to inform you of the status of your request.